If you are not happy with your purchase for any reason then please inform us via our contact form within 7 days and we will exchange them or refund your payment when the goods are received back by us. Please note that postage charges are non-refundable if you are returning the goods for any reason other than faulty item. Please also ensure you obtain a certificate of posting available free from the post office or send to us by recorded delivery so you have evidence they were posted. Goods will be exchanged only if they have not been worn, used or otherwise soiled and are in original, undamaged packaging. If goods have been damaged then please inform us as soon as possible, before returning the goods to us and we will exchange or offer a full refund. We reserve the right to return the goods to the manufacturer for inspection before issuing a refund. If the manufacturer deems the fault not to be of the product Myrumpypumpy.co.uk reserve the right not to issue a refund.